Frequently Asked Questions

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Frequently Asked Questions

Find answers to common questions about our services, insurance, and more.

General Questions

What services does your clinic offer?

At Experience Physical Therapy, we provide comprehensive physical therapy services tailored to your unique needs, including:

  • Personalized Physical Therapy
  • Manual Therapy Techniques
  • Sports Rehabilitation
  • Post-Surgery Recovery
  • Dietetics Consultation
  • Manual Stretching
  • Personal Training
  • Hyperbaric Oxygen Therapy
Do I need a referral to start physical therapy?

In most cases, a referral is not required to begin physical therapy. Washington state has direct access, which means you can see a physical therapist without first seeing your doctor. However, some insurance plans may require a referral for coverage. Contact our office, and we'll help verify your insurance requirements and get you started with treatment as quickly as possible.

How do I schedule an appointment?

Scheduling an appointment is easy! You can:

  • Call our office at (253) 693-9232
  • Use our online booking system
  • Email us at BillPfister@experience-pt.com

Our team will work with you to find a convenient time that fits your schedule.

Insurance & Billing

What types of insurance do you accept?

We accept most major insurance plans, including:

  • Most Major Medical Insurance Plans
  • Washington State Labor & Industries (L&I) Claims
  • Medicare
  • Auto Insurance Claims

Contact our office to verify your specific coverage and discuss payment options.

Do you offer payment plans?

Yes, we understand that managing healthcare costs can be challenging. We offer flexible payment plans to help make your treatment more affordable. Our billing team will work with you to create a payment arrangement that fits your budget while ensuring you receive the care you need.

Will you bill my insurance directly?

Yes, we handle all insurance billing for your convenience. Our process includes:

  • Verifying your benefits before treatment
  • Direct submission of claims to your insurance
  • Regular updates on your account status
  • Assistance with understanding your benefits and coverage